PCM/Sarcom has provided value-added IT solutions for nearly 30 years, but offering quality on-site customer service cost-effectively was restricting the company’s growth.
To meet their growing need for tech talent to meet project requests in remote locations, PCM/Sarcom turned to an online staffing solution – OnForce Freelancer Management System (FMS).
By leveraging an FMS solution, PCM/Sarcom is able to augment its services spanning the entire technology life-cycle and support multiple data centers, a 24×7 Network Operations Center, a domestic 24×7 Customer Support Center, and dozens of service engineers throughout the U.S.
Download this complimentary client success story to:
- Learn how PCM/Sarcom’s augments services with a workforce-on-demand solution and see how much they save on overall costs
- Read how OnForce helps PCM/Sarcom provide “just in time” onsite IT service in 99 percent of U.S. zip codes and see how much they improved SLA compliance
- Understand how standardized service pricing simplifies administrative processes and maintains market competitiveness
Today, PCM/Sarcom offers its customers affordable, efficient, high quality service nationwide. The secret is OnForce’s pool of tech talent capable of completing work successfully event in the most remote areas. Best of all, this talent is delivered via a leading-edge, feature-rich platform that offers complete transparency, custom routing, and seamless automation with every service assignment.
For more details, download our customer success story.