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repair DVD drive

Task 1:	Information Technology > PC Laptop > CD/DVD > Diagnose & Repair
Operating system:	Windows 2000, NT, XP
Brand:	dell
Error Code/Message:	does not recognize drive
Model:	inspiron 700m

Service Date:	Sat Jul 19, 2008 12:00pm - 5:00pm
Location:	Brooklyn, NY (Residential)
Hours On Site:	1
Total Service Fee:	US $75	about fees
Labor:	US $75
Parts:	US $0
Sales Tax:	US $0
Service Tax:	US $0

Pro was rated:	5/6
Response:
I was satisfied with the provider's performance DIAGNOSTICS WAS DONE IN LESS THAN HALF HOUR. I WAS UNABLE TO START LAPTOP BECAUSE THE DVD DRIVE WAS DEFECTIVE, THERE WAS NO BOOTABLE FLOPPY AND THE HARD DRIVE WAS CORRUPTED. THERE WAS NOTHING TO START THE LAPTOP WITH. Provider was responsive and communicated clearly THE RESULT OF THE DIAGNOSTICS WERE CLEARLY INDICATED ON THE WORK ORDER AND COMMUNICATED TO THE EU. Provider was courteous and professional Work order was completed in a timely manner Provider's profile accurately reflects their abilities THE DVD DRIVE IS NOT THE REPARABLE UNIT IT MUST BE REPLACED IN WHOLE AND THE EU WAS ADVISED TO DO THAT. I would recommend this provider

Buyer was rated:	6/6

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