Careers

Interested in working for a fast-paced, high-energy company that treats people well? We're always on the lookout for smart, hungry, curious people who want to make their mark. Learn more about joining the OnForce team.

We are an equal-opportunity employer that provides competitive salaries, good benefits and a great work environment. Take a look at our job listings, and if you see a job that may be right for you, .

Title: Category Manager

Reports to: Vice President of Marketing
Location: Lexington, MA

The Category Manager will be responsible for researching the service needs of new categories and industries into which OnForce may expand. He/she will develop a deep understanding of an industry structure, the players in that industry, and the current condition and trends within that category. This information will be used to inform strategic decisions about whether, when and how to expand into a new category.

The Category Manager will work cross-functionally with several groups within OnForce such as marketing, sales, product, and customer support to help produce an effective, comprehensive go-to-market strategy. Once launched, the Category Manager will focus on growth and optimization opportunities within that new category, or move on to entirely new industries that could be targets for future expansion.

We're looking for smart, driven, curious people who are able to analyze the structure of an unfamiliar industry, make sense of it, and transfer that knowledge to help form actionable plans with other departments within OnForce.

• Research and analyze industry structure, distribution channels, and players within select categories, including overall industry trends and/or factors that may influence the acceleration of growth within OnForce.
• Develop and maintain industry relationships within categories by acting as the OnForce liaison to industry. This includes attending key conferences and managing relationships with industry thought leaders, associations and user groups.
• Develop and execute a strategy for growing service pros and buyers within assigned OnForce Categories.
• Work closely with OnForce management to prioritize expansion opportunities into new verticals.
• Identify, prioritize, and execute the best opportunities for both service pro and buyer growth within.
• Coordinate with marketing, product, customer support, and sales to drive the implementation new category expansion.

• 2-5 years of professional work experience including background in strategy, marketing and/or online product management.
• Experience in IT / consumer electronics / construction / building industries a major plus.
• Strong analytical abilities; able to make sense of conflicting, disparate information in a systemic way;
• Ability to analyze an industry's distribution chain and identify margins, strengths, weaknesses, etc.
• Strong analytical skills required including ability to identify key industry trends and map to strategy.
• Creative problem solver with ability to be highly flexible and effective in a fast paced / high energy environment.
• Proven track record of execution and results.
• Outstanding verbal and written communication skills.
• Excellent project management skills with ability to multi-task and hit deadlines, budgets and overall business goals.
• Bachelors Degree or equivalent in general business, marketing, strategy or similar; MBA preferred but not required.

Title: Inside Account Manager

Reports to: VP of Sales
Location: Lexington, MA

The Inside Account Manager is responsible for the retention of OnForce customers within the defined geographic or other territory. Key activities include understanding existing territory opportunities, target account's primary business models, current services strategies, current priorities, challenges and opportunities, as well as a thorough understanding of the competitive landscape. The inside Account Manager manages the executive relationships and engagement, application of the OnForce platform to the target accounts' strategies and missions as they relate to services delivery. In addition, the Inside Account Manager manages the full sales cycle as it relates to exploration, contract negotiation, pilot development and implementation and ultimately, complete integration of their accounts' services delivery models with the OnForce platform.

• Finding and developing target accounts list
• Developing and implementing strategies for account penetration
• Developing and understanding key contacts within the accounts
  • Executive
  • Decision makers, operational and financial
  • Coaches
  • Operations and implementation team
  • Business line managers and users
• Problem solving and overcoming objectives
• Negotiating contracts

• Target lists created
• Pipeline and forecast
• WO, revenue and Average WO value metrics

Title: LAMP Developer

Reports to: VP of Application Development
Location: Lexington, MA

OnForce is recruiting sharp, energetic PHP programmers to help develop, enhance and maintain its internal and external marketplace applications. The ideal candidate is self-motivated, with a passion for technology and a strong desire to learn new skills. A good sense of humor and a keen wit also go very far in this department.

• Architect and implement scalable, secure, reliable solutions
• Assist with development of technical specifications
• Work closely with Product, QA and Operations teams to execute our rapid SDLC
• Help maintain and improve quality of codebase through automated/unit testing, peer code reviews, adherence to coding standards

• Strong web programming background with several years experience with PHP4/5 and MySQL4/5 or other relational DBs
• OOP experience
• Experience working with Unix based systems, preferably Linux
• Strong written and verbal communication skills
• XML-RPC/SOAP/Web Services experience
• Team programming experience

• Highly available web architectures
• High traffic ecommerce experience
• AJAX/AJAJ
• SEO
• MVC
• CSS
• SVN/CVS
• Experience with internationalization/localization of web apps
• InnoDB,MySQL optimization

Title: Manager, Search Marketing

Reports to: Vice President of Marketing
Location: Lexington, MA

Marketing at OnForce is a blend of the intuitive and quantitative - art and science. We are looking for new ways to educate customers in our target audience and to drive qualified traffic to our site. We have proven that search marketing is among the most effective channels for our new customer acquisition efforts. We need an SEM manager who can own the full breadth of paid search marketing, and help us climb the learning curve to take our search efforts to the highest levels of efficiency and effectiveness.

OnForce will be a good fit for a smart, entrepreneurial marketer. We have big ambitions for the business and the brand, and our marketing team has a mandate to grow the business. We're looking for smart, driven, curious people who are able to manage our SEM efforts, to let data drive decisions and investments, and to focus attention and budget on those keywords and engines that offer the best results.

We pay well; we have fun; and we push one another to achieve ever-greater results in our march to build the world's biggest marketplace for contract professionals.

• Manage OnForce's PPC search engine marketing campaigns. This includes creative content and keyword development, experimentation with landing pages, and determination of CPC bids.
• Define and execute A/B testing, track and analyze results, and make changes to optimize SEM results. You can test just about anything you like, but you must own the results and the learning from these tests.
• Build and own the relationships with all paid search channels.
• Participate in the development of SEM management platform. We believe better tools are critical to effective search marketing, and we need our search marketing manager to help articulate the specific needs and capabilities of such tools.
• Help define new creative and keyword strategy for SEM efforts in new geographic markets and categories.
• This position reports to our VP of Marketing in Lexington, MA. The search marketing manager will work closely with OnForce management to prioritize search marketing investments.

• 1-5 years of professional work experience including background in strategy, marketing and/or online product management.
• Familiarity with managing keywords, creative and budgets within mainstream search engines (eg: Google, Yahoo, Live) a must, and niche engines (Industry Brains, KnowledgeStorm, MIVA) a plus.
• Previous SEM experience a must; managing a seven-figure annual budget a plus.
• Proven track record of execution and results.
• Extremely strong quantitative and analytical skills. This is a numbers-driven role, and acquisition metrics (cost/click, cost/lead, cost/customer, click through rates, ROI) will be key performance indicators.
• Fun, ethical, passionate team player.
• Outstanding verbal and written communication skills.
• Excellent project management skills with ability to multi-task and hit deadlines, budgets and overall business goals.
• Bachelor's degree or equivalent in general business, marketing, strategy or similar; MBA preferred but not required.

Title: Product Manager

Reports to: Director of Product Management
Location: Lexington, MA

The Product Manager position is an excellent opportunity to help drive the creation of an innovative online marketplace. As a Product Manager, you will work closely with marketing, sales, application development and other internal teams, as well as our customers. This opportunity provides a great deal of input into the envisioning, development and specification of new features and processes. Your work will enable the OnForce marketplace to operate efficiently, enhance the quality of IT services sold within our marketplace, and enable the company to expand existing service categories and markets.

This opportunity requires a motivated candidate to think creatively to solve UI, information architecture, and process management issues. Excellent candidates will have a track record of entrepreneurial thinking and management of online products. You will have the opportunity to use existing skills and develop new ones while working with a highly experienced, innovative team and company.

The Product Manager will be responsible for defining, launching, and analyzing product features for the OnForce platform and marketplace. You will be responsible for the creation of business and product requirements documents, the development of new and updated UI and site diagrams, and the management of the OnForce product development process through the entire Software Development Lifecycle.

• Help define OnForce short- and long-term product strategy within specific areas (e.g. work order creation, market research or payment processing)
• Define product requirements for features and generate PRDs including functionality, UI, and content
• Work with Director of Product Development and other Product Managers to coordinate site features and ensure that business needs are addressed quickly and efficiently
• Enhance the usability of site through product analysis and specifications, including customer feedback, user testing and site usage data
• Track PRDs through OnForce product development process and software develop-ment pipeline
• Work with Support, Training, and Marketing teams to help launch, provide training, and support new product features and enhancements
• Manage OnForce Product and features through entire life cycle

• At least 2 years of Product Management experience at a software or internet company
• Strong analytic skills, keen attention to detail, and ability to recommend data-driven decisions
• Ability to think deeply and strategically about product features, including potential business or process impact to OnForce or our customers
• Excellent writing and diagramming skills, with Visio or OmniGraffle experience a plus
• Ability to develop strong relationships internally with members of product team is critical
• Ability to work closely and well with business leaders and application development team.
• Outstanding verbal and written communication skills
• Excellent project management skills with ability to multi-task and work well within a fast-paced, deadline driven environment.

Title: Senior Quality Assurance Engineer

Reports to: Quality Assurance Manager
Location: Lexington, MA

OnForce is looking for a skilled, ambitious Senior QA Engineer. This individual will be responsible for developing and maintaining various automated testing tools as well as understanding and testing new features as they are developed. The ideal candidate should be comfortable with test plan creation and the manual testing of new features. We are looking for someone who has a great attitude and can work well independently as well as in a team oriented environment.

• Ability to test web applications
• Understanding of software QA processes and methodologies
• Knowledge of SQL and relational databases
• Strong problem solving skills
• Thorough understanding of software development lifecycle principles and techniques
• Excellent verbal, written and interpersonal communication skills
• Ability to work closely and well with product managers and application development team

• 3-7 years of QA experience
• At least 2 years of automation experience
• Strong Automation Experience: Mercury Quick Test Professional

• Development Experience
• Computer Science B.S.

Title: User Experience Professional

Reports to: Director of Product Management
Location: Lexington, MA

OnForce is the world's largest marketplace for IT service professionals. The company is growing rapidly, and is accelerating its sales, marketing and product efforts to support further aggressive growth. With a great deal of success in the U.S. market, we are adding new talent to our product management team to further simplify and optimize our user experience. We seek a driven, dedicated, talented candidate that thrives in a fast-paced, start-up environment, and wants to make a major contribution.

The User Experience Professional position is an excellent opportunity to help drive the creation of an innovative online marketplace. This opportunity provides a great deal of input into the design, development, and specification of new features and processes. Your work will improve the efficiency and usability of the OnForce web experience, and enable the company to expand beyond its existing service categories and markets.

This opportunity requires a motivated candidate who can think creatively to solve complicated UI problems. Excellent candidates will have a proven track record of designing high-quality, user-centric online products. You will build upon existing skills and develop new ones while working with a highly-experienced, innovative team at a rapidly-growing company. This position requires great attention to detail, exceptional follow-through, and take initiative with minimal management oversight.

The successful candidate will be a seasoned user experience/usability designer with a proven ability to deliver high performing user interfaces for web-based systems. Our candidate must be a hands-on, inspirational team player with executive-level communications skills, strong business acumen, and ability to develop and articulate UE strategies and guide the creation of compelling user interfaces.

We pay well; we have fun with our work; and we push one another to achieve ever-greater results in our march to build the world's biggest marketplace for contract professionals.

• Work with the Product Management team to develop user experience strategies for new website capabilities; evolve critical areas of the OnForce website to improve the experience and drive business value. Foster innovation in user experience design to solve business problems while developing UI standards as needed to ensure consistency and drive efficient solution development.
• Work with Marketing to extend and enforce standards that are consistent with the overall OnForce brand.
• Ensure delivery of high quality, high performing user experiences through application of successful customer research and iterative concept testing.
• Proactively track and communicate website business performance using internal reports and tools.
• Design and page layout execution, as required.

• BA/BS degree in human-computer interaction or other relevant discipline, MBA desirable.
• 3-7 years of hands-on experience in information architecture and/or website interaction design.
• Solid understanding of user-centered design processes and ability to balance customer needs with business goals in developing solutions.
• Experience leading and/or observing user research and usability testing and in translating results into design decisions.
• Ability to document designs in scenarios, workflows, site architectures, interaction notes, and page template/wireframe formats.
• Experience with Adobe Fireworks, Flash, and Photoshop a plus.
• Experience with web analytics packages (eg: Ominture Site Catalyst) a plus.
• Solid understanding of the relationship between successful user interface design and its effect on key e-commerce metrics that drive business value.
• Demonstrated ability to develop innovative solutions and apply cutting edge user interface techniques.
• Fluency in documenting information design concepts and solutions in diagramming tools.
• Strong project management experience and demonstrated success delivering large scale website initiatives.
• Understanding of web analytics and A/B interface testing.
• Strong analytical, strategic thinking and problem solving skills.
• Data-oriented approach to iterative design and testing (can logically think through implementation of test designs, and draw conclusions from results).

Title: Writer / Marketing Communications Manager

Reports to: Vice President of Marketing
Location: Lexington, MA

We're looking for a smart, driven, creative person who can help us tell our story through the written word. The successful candidate will be an exceptional writer who is equally adept at writing for blogs vs. brochures vs. press releases. Writing responsibilities will include producing content for our blogs, newsletters, marketing collateral, sales presentations and press releases.

This position will be responsible for managing the week-to-week activities of our PR agency and guiding overall press efforts. The Marketing Communications Manager will interface with the sales and business development teams to provide them with marketing collateral, case studies other sales pieces.

We're looking for someone who can quickly learn multiple industries, as well as the needs and pain points of each audience. The successful candidate will be a fast learner who enjoys immersing themselves in the new and unknown, and becoming so well versed to be able to write, edit and gather outside content intelligently.

OnForce will be a good fit for a smart, creative, hungry marketer. We have big ambitions for the business and the brand, and our marketing team has a mandate to grow the business. We pay well; we have fun; and we push one another to achieve ever-greater results in our march to build the world's biggest marketplace for contract professionals.

• Provide professional, high-quality copy writing and editing for blogs, newsletters, marketing collateral, press releases, company communications and other customer-facing channels.
• Work with PR agency and executive team to write and edit press releases, bylines and media pitches, and to execute press and analyst relations strategy.
• Write concise, compelling collateral, communications and presentations that are aligned with company positioning and voice in support of sales and business development teams.
• Propel our SEO efforts by producing targeted content that is keyword rich for search engines, but also engaging for readers.
• Interview OnForce customers to produce case studies and testimonials.
• Work with VP of marketing and the entire marketing team to prioritize and implement marketing plans in support of company goals.

• 3+ years of marketing experience, preferably with a range of marketing experience: general marketing, product marketing, communications, event planning; experience with online businesses a plus.
• Must be a prolific writer who can adapt to the established style and voice of a brand, and apply it to multiple written media (eg: staying on message, but adapting the style to fit the medium and context).
• Experience in PR a plus.
• Technically-savvy with business and marketing-related tools:
• Experience with Microsoft Word, Excel and PowerPoint a must.
• Experience with Wordpress (or other blog tools) and Joomla (or other CMS) a major plus.
• Experience with Salesforce (or other CRM) and Vtrenz (or other email blast tools) a plus.
• Experience writing for blogs and social media, and an understanding of the relationship between content and a site's SEO efforts is a major plus.
• Familiarity with basics of online media & marketing (paid search, organic search, online advertising, eDM, direct mail, tradeshow planning, print, etc) a plus.
• Excellent project management skills with ability to multi-task and work well within a fast-paced, deadline driven environment.
• Strong interpersonal skills and a desire to solve business problems in collaboration with peers in sales, business development, product, etc.
• Bachelor's degree in general business, marketing or similar field or equivalent, relevant training/experience.