Buyer Case Study

Service Buyer:	International IT Services Firm
	Outsourcing Extended-Schedule Projects

"OnForce is awesome! How much more convenient can you get than pressing a button? No checks, no stamps, no forms. OnForce cuts down on the hassle and lets our team focus on providing quality service instead of filling out paperwork."

— Management Evaluation of OnForce

Challenge

A nationwide technology services firm with clients in the U.S., Mexico, and Canada was supported by 65-70 people and hundreds of others in affiliate offices. Many of these professionals worked out of their homes. The company found it difficult and inefficient to fulfill multi-location projects with short-notice or to dedicate resources to long-duration projects.

Solution

With OnForce, the company discovered the perfect solution for finding professionals to staff extended projects. Work orders placed on OnForce were picked up within five minutes, and the service professionals they found through OnForce consistently proved to be qualified and capable. Now, OnForce professionals are used to enable rollouts, cabling, point-of-sale implementations and machine installations.

Result

The company has built long-term relationships with many OnForce professionals, relying on them as trusted partners. Management reports that OnForce professionals often stay on-site to ensure customer satisfaction when they ask for more than the original scope of work, solidifying a trust factor and increasing customer loyalty. The company now takes on last-minute work orders, and relies on OnForce to fulfill virtually all of its project rollouts.