Buyer Case Study

Service Buyer:	TechTeam
	Emergency Workforce Requirement

"We had a weekend to find the resources we needed to launch a job. This was our first time using OnForce, and the level of service went way beyond our expectations. OnForce helped us locate dozens of IT professionals to meet our customer's needs."

— Rick Bertoncin, Technical Architect
     TechTeam

Challenge

TechTeam, a large international outsourcing company, had contracted with a cement company in the Southwest to upgrade and standardize a router system and infrastructure in more than 20 locations. Because of the launch timing in various locations around the country, TechTeam discovered it needed to locate additional IT service professionals with the necessary skills to complete the job.

Solution

Technical Architect Rick Bertoncin turned to OnForce late on a Friday afternoon. By Monday, a skilled workforce was on the ground, ready to meet the customer's needs. More than two dozen OnForce professionals worked over the course of five weeks in 25 different locations to complete the install.

Result

The job was completed effectively and efficiently under TechTeam's leadership and management. Their customer was blown away with the project execution, and TechTeam judged the quality of the work to be exceptionally high. TechTeam was impressed with OnForce's ability to provide access to so many skilled IT service professionals around the clock and across the country.

Remarkably, even though the project was a quick-turn, last-minute staffing need, it came in on time and under budget. Now OnForce is TechTeam's first choice for locating additional IT support.