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Service Pro Case Study
Service Pro: Quality Systems Services
Forging New Deals In The Online Marketplace
There is a lot of business in Canada for companies that need help and don't want to hire someone full-time. OnForce connects us to these companies.
— Luciano Scarfile, Owner, Quality Systems Services
Challenge
Fifteen years ago, Luciano Scarfile decided to set his own professional course, so he established Quality Systems Services in Toronto. Working on provincial government projects and small jobs for major corporations, the company staffs everything from help desk support to managing large server installations. Though the business was operating smoothly, Scarfile saw room for improvement and grew intent on eliminating downtime for his staff.
Solution
Having stumbled across OnForce in a trade publication, Scarfile's staff technicians joined him in signing up as service pros. Within weeks, his company was executing multiple work orders a day, quickly earning a reputation as trusted service professionals. Having not yet rejected a single work order, Scarfile has since become a staunch proponent of the OnForce business model.
Result
Since joining the marketplace, Quality Systems Services has gained access to some of Canada's most-lucrative industries, establishing long-term service agreements with several American-based corporations operating in Canada. Scarfile looks forward to forging new deals and anticipates that OnForce will help facilitate the company's entrance into new geographic areas.
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