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Service Pro Case Study

Service Pro: Quality Systems Services

Forging New Deals In The Online Marketplace

Challenge

Fifteen years ago, Luciano Scarfile decided to set his own professional course, so he established Quality Systems Services in Toronto. Working on provincial government projects and small jobs for major corporations, the company staffs everything from help desk support to managing large server installations. Though the business was operating smoothly, Scarfile saw room for improvement and grew intent on eliminating downtime for his staff.

Solution

Having stumbled across OnForce in a trade publication, Scarfile's staff technicians joined him in signing up as service pros. Within weeks, his company was executing multiple work orders a day, quickly earning a reputation as trusted service professionals. Having not yet rejected a single work order, Scarfile has since become a staunch proponent of the OnForce business model.

"If one of our staff techs can't make it to a service call, we make sure someone else can," said Scarfile. "We've had a great experience with the platform so far."

Result

Since joining the marketplace, Quality Systems Services has gained access to some of Canada's most-lucrative industries, establishing long-term service agreements with several American-based corporations operating in Canada. Scarfile looks forward to forging new deals and anticipates that OnForce will help facilitate the company's entrance into new geographic areas.