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Service Pro Case Study
Service Pro: Server Solutions, Inc.
Discovering Additional Revenue Stream
OnForce keeps you fresh, working on solving all sorts of technical problems. And as a service pro, it's a great source of extra work.
— Phil Puccia, Owner, Server Solutions, Inc.
Challenge
Operating from Naperville, Illinois, Server Solutions provides system integration, networking and communications services to businesses of all sizes. Though the company had developed a consistent stream of business through repairs and consulting, Owner Phil Puccia was looking implement a strategy that would create additional revenue.
Solution
On a tip from a friend, Puccia decided to register as a service professional with OnForce. Having assigned one of his employees to handle OnForce service requests, Puccia soon began receiving work from national resellers and large-scale manufacturers. Although he now navigates the site with ease, Puccia credits the OnForce market support team for helping him get comfortable with the platform.
Result
Puccia has built loyal and growing customer base through OnForce, as new clients continually turn to his company for IT services. "I joined OnForce with one goal in mind and that was to raise revenue," said Puccia. "But I ended up accomplishing so much more for my staff and for my business. OnForce has connected my business to clients that were practically invisible before. We've also diversified our skill-sets and worked with some of the most advanced technology in the industry."
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