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Buyer Case Study
Service Buyer: TechTeam
Emergency Workforce Requirement
We had a weekend to find the resources needed to launch a major job. OnForce helped us locate dozens of IT professionals to meet our customer's needs. The quality of service was astounding.
— Rick Bertoncin, Technical Architect, TechTeam
Challenge
TechTeam, a large international outsourcing firm, had contracted with a cement company in the Southwest to upgrade and standardize a router system and infrastructure in more than twenty locations. Because of the launch timing in various locations around the country, TechTeam discovered it needed to locate additional IT service professionals with the necessary skills to complete the job.
Solution
Technical Architect Rick Bertoncin turned to OnForce late on a Friday afternoon, and by Monday, a skilled workforce was on the ground and ready to meet the customer's needs. In fact, more than two dozen OnForce IT professionals worked over the course of five weeks—in twenty five different locations—to complete the install.
"To say that we were in a tight spot would have been a gross understatement," said Bertoncin. "It had been difficult enough to staff local projects on short notice, but twenty locations? It seemed impossible, but OnForce helped make it happen."
Result
The job was completed successfully under TechTeam's leadership, and their customer was blown away with the project's execution and efficiency. TechTeam found the quality of the work to be exceptionally high and was duly impressed with OnForce's ability to provide access to so many skilled IT service professionals around the clock and across the country.
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