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Buyer Case Study
Service Buyer: Reliable IT
Generating a New Revenue Stream from Service
OnForce gave us an instant presence in the national IT market, without any headaches or large investments. Better yet, OnForce allows us to manage our new business deals through the platform.
— Peter Cowie, CEO, Reliable IT
Challenge
Reliable IT had established its primary business model around selling IT components and peripherals. The company sought to enter the IT services market to enhance and diversify its revenue stream.
Solution
Reliable IT created a program called GetItSetIt, through which it began providing installation services for the products it sold. The company turned to the OnForce marketplace to find installation services for its products. While working with OnForce, Reliable IT built its own application on top of the OnForce platform to leverage its specific pricing and scheduling requirements.
Result
Reliable IT initially received two or three service engagements a week, but those numbers soon grew. Within a month, the company was handling multiple service events every day. Now experienced veterans of the OnForce platforms, Reliable IT has begun managing larger, more complex projects.
Just recently, the company was able to manage wireless installations in more than 7,000 auto dealerships across the United States—a project fulfilled entirely through the OnForce marketplace. According to Reliable IT owner Scott Shaul, the success of the GetItSetIt program convinced him that OnForce was the ideal platform he needed to grow his business.
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